Parent login and password help

Last updated: July 28, 2026

Already set up your Alpaca Health parent portal account? This guide covers how to log back in and what to do if you've forgotten your password. If you're setting up your account for the first time, see Create your account and accept your invite instead.

Where to log in

Sign in to your parent portal at secure.alpacahealth.io.

  1. Go to secure.alpacahealth.io.

  2. Enter your email address and password.

  3. Select Continue.

If your email or password isn't recognized, you'll see the message Invalid email or password. Please try again. Double-check for typos, make sure you're using the email your clinic has on file, and try again. If you can't remember your password, reset it using the steps below.

Your login email is set by your clinic

Your login email is the address your clinic used when they invited you to the portal, and it's tied to your child's records. You can't change it from the login screen. If you need to use a different email address, contact your clinic and ask them to update it for you.

Reset a forgotten password

If you've forgotten your password, you can reset it yourself:

  1. On the login page at secure.alpacahealth.io, select Forgot Password?

  2. On the Reset Password screen, enter your email address and select Reset Password.

  3. You'll see a confirmation that reads Password Reset Request Submitted. If an account exists for that email, Alpaca sends password reset instructions to your inbox.

  4. Open the email and select the link to open the reset screen.

  5. Enter your New password and re-enter it under Confirm password. When they line up, you'll see Passwords match.

  6. Select Reset Password. When it's done, you'll see Password reset successfully! and be taken to the login page to sign in with your new password.

Your new password must:

  • Be at least 8 characters long

  • Contain at least one uppercase letter

  • Contain at least one lowercase letter

  • Contain at least one number

Don't see the email? Check your spam or junk folder and search your inbox for "Alpaca." For your security, the confirmation appears whether or not an account exists for that email, so if nothing arrives, make sure you entered the same email address your clinic has on file.

If your reset link is expired or invalid

Reset links are time-limited and can only be used once. When you open the reset screen, you may see one of these messages:

  • This Link is expired — the link is too old to use.

  • Invalid link — the link is incomplete or has already been used (for example, if you opened an older reset email).

In either case, select the Reset Password link shown in the message (or return to Forgot Password? on the login page) to request a fresh reset email, then use the newest one. If you request more than one, always use the most recent email.

Only enter your password on Alpaca's official login and reset screens at secure.alpacahealth.io. Alpaca will never ask for your password by email, text, or phone.

Still need help?

If you still can't sign in, contact Alpaca support at support@alpacahealth.io or (917) 341-1803, or reach out to your clinic.