Accept your invite and first login

Last updated: July 28, 2026

Welcome to the team! Before you can start using Alpaca Health, your clinic sends you an email invitation to set up your account. This guide walks you through accepting that invite, choosing a password, logging in for the first time, and what to do if the invite link doesn't work.

How you'll get your invite

An admin at your organization invites you by email. The invitation comes from Alpaca Health with a subject line like Invitation to join [your organization] and a heading that reads You've been invited to join [your organization]!

Inside the email you'll find an Accept Invitation button. If the button doesn't work, the same link is printed as plain text near the bottom of the email so you can copy and paste it into your browser.

If you don't see the email, check your spam or junk folder and search your inbox for "Alpaca."

Set up your account

Accepting your invite takes about a minute:

  1. Open the invitation email and select Accept Invitation (or paste the link into your browser). This opens the Alpaca Health account setup screen.

  2. Your name and email are already filled in from the invite. The email field is locked so your account stays linked to the invitation — you'll see a reminder to use the same email address as your organization invitation.

  3. In the Password field, choose a password. Select Show to check what you've typed.

  4. Check the box to agree to Alpaca Health's privacy policy, terms of service, and BAA. (If you skip this, you'll see Please agree to the terms before registering.)

  5. Select Register.

Your password must:

  • Be at least 8 characters long

  • Contain at least one uppercase letter

  • Contain at least one lowercase letter

  • Contain at least one number

Once you select Register, you're signed in automatically and taken straight into the app — you don't need to log in again the first time.

Only ever enter your password on Alpaca's official setup and login screens at secure.alpacahealth.io. Alpaca will never ask for your password by email, text, or phone.

Logging in after that

The next time you want to sign in:

  1. Go to secure.alpacahealth.io.

  2. Enter your email address and password.

  3. Select Continue.

If your organization set you up to sign in with Google, you can choose Sign In with Google instead of typing a password. Use whichever method you originally used to create your account.

Forgot your password? Select Forgot Password? on the login page, enter your email, and follow the reset instructions we send you.

If the invite link doesn't work or didn't arrive

A few things to try:

  • Can't find the email? Check your spam or junk folder and search for "Alpaca." Confirm with your clinic admin that they sent the invite to the correct email address.

  • See "Account was already created with this invite code, please sign in with your email and password"? You've already set up your account. Head to secure.alpacahealth.io and sign in. If you don't remember your password, use Forgot Password? to reset it.

  • See "Email is already used. Please sign in."? There's already an account for that email. Sign in instead of registering, and reset your password if needed.

  • See "Signups are invite-only..." or "Invalid invite code"? The link is no longer valid. Ask your clinic admin to resend your invitation — they can send a fresh link at any time.

  • Getting "Invalid email or password. Please try again." when logging in? Double-check for typos, extra spaces, and Caps Lock, and confirm you're using the same email your clinic invited. Reset your password if it still won't go through.

Still need a hand? Contact Alpaca support at support@alpacahealth.io or (917) 341-1803.