Payment methods and refunds

This article covers how to add or update the card you use for your family's payments, where to find your payment history and receipts, and how refunds are handled. For step-by-step help with paying a balance, see Paying Your Family's Patient Responsibility.

Add or update a payment method

Your card details are managed in a secure billing portal, not stored directly in the parent portal. From the parent portal you can open that billing portal to add a new card or update the card on file.

There are a few places to get there:

• In the sidebar, select Open Billing portal.

• On the Billing & Payments page, use the Auto-Charge card. Select Add Payment Method to add a card, or Go to Billing Portal to manage your existing billing information.

Any of these opens the secure billing portal, where you can enter or replace your card. When you are done, your saved card is used for future payments.

Auto-Charge

Once you have a card on file, you can turn on Auto-Charge so each balance is paid automatically on its due date. You will always get an email a few days before any payment, and you can turn Auto-Charge off at any time. If you turn it on before adding a card, the portal will prompt you to add one.

With Auto-Charge off, you continue to pay your bills manually.

Where payments and receipts appear

To review what you have paid, open Payment Receipts in the sidebar. Each receipt shows the date, amount, status, and the card used (brand and last four digits). Select View receipt to open the full receipt. If you have not made any payments yet, the page lets you know that receipts will appear here once a payment is processed.

To see your outstanding balances and what is owed, use the Billing & Payments page.

Refunds

The parent portal does not have a self-serve refund button. If you believe you were charged in error, were overcharged, or are owed money back, please contact your child's clinic directly. Refunds and billing corrections are handled by your clinic's billing team.

When you reach out, it helps to have the receipt handy. You can find it under Payment Receipts as described above.