Create your account and accept your invite

Last updated: July 23, 2026

Welcome! Your care team uses the Alpaca Health parent portal to manage your child's care and billing in one place. This guide walks you through getting your invite, setting up your account, and logging in.

How you'll get your invite

Your provider sends you an invitation by email, usually around the time of your intake or consultation. The email comes from your clinic and has a subject line like Welcome to [your clinic] 🎉.

Inside, you'll find a button to finish setting up your account (typically labeled Complete registration) along with a plain-text copy of the same link in case the button doesn't work. Try to complete your registration soon after you receive it.

If you don't see the email, check your spam or junk folder and search your inbox for "Alpaca."

Set up your parent portal account

Setting up your account takes about a minute:

  1. Open the invitation email and select Complete registration (or paste the link into your browser). This opens the account setup screen on Alpaca Health.

  2. Your email address is filled in for you and can't be changed here — this makes sure your account is linked to your child's records.

  3. Under Please select a password for your parent account, choose a password. Select Show to check what you've typed.

  4. Check the box to agree to Alpaca Health's privacy policy, terms of service, and BAA.

  5. Select Register.

Your password must:

  • Be at least 8 characters long

  • Contain at least one uppercase letter

  • Contain at least one lowercase letter

  • Contain at least one number

Once you select Register, you're signed in automatically and taken straight to your parent portal — no need to log in again the first time.

Only enter your password on Alpaca's official account setup and login screens at secure.alpacahealth.io. Alpaca will never ask for your password by email, text, or phone.

Logging in after that

The next time you want to sign in:

  1. Go to secure.alpacahealth.io.

  2. Enter your email address and password.

  3. Select Continue.

Forgot your password? Select Forgot Password? on the login page, enter your email, and follow the reset instructions we send you.

If your link expired or you didn't get the invite

A few things to try:

  • Can't find the email? Check your spam or junk folder and search for "Alpaca." Confirm with your clinic that they sent the invite to the correct email address.

  • See "Account was already created with this invite code, please sign in with your email and password"? You've already set up your account. Head to secure.alpacahealth.io and sign in. If you don't remember your password, use Forgot Password? to reset it.

  • Link no longer works or says the invite is invalid? Ask your provider or clinic to resend your invitation — they can send a fresh link at any time.

Still need a hand? Contact Alpaca support at support@alpacahealth.io or (917) 341-1803.

What you can do in the parent portal

Once you're in, your portal is where you manage your child's care and billing. Depending on your clinic, you can:

  • View and pay invoices and your patient-responsibility balance

  • View your insurance and cost details, and upload your insurance card

  • See your schedule and upcoming appointments, and request assessments or consultations

  • Follow progress through session notes and charts

  • Upload and manage medical documents and your child's information

  • Set your therapy preferences

  • Add another child to your account