Join a telehealth session

Some sessions happen over video instead of in person. When your child has a virtual (telehealth) session, you can join it right from your parent portal. This article shows you where to find the join link, when it appears, and what to do if you have trouble connecting.

Where the join link appears

The join link lives on the session's appointment in your parent portal Schedule page.

1. Open the parent portal and go to Schedule in the sidebar.

2. Find the upcoming session you want to join.

3. If the session is virtual, you will see a Virtual Meeting section with a Join Now link. Select it to open the meeting in a new browser tab.

When you open a single appointment's details, the same link appears under Virtual Meeting Link as a Join meeting link. Either link takes you to the same video meeting.

On a phone, you can switch between the Previous, Next 2 weeks, and Future tabs to find the session you are looking for. Tap a session to open its details.

When the link becomes available

The Join Now link only shows up on sessions that are set up as virtual. In-person sessions will not have one. If a session is virtual but you do not see a link yet, it usually means your child's clinic has not added the meeting link to that appointment. If the session is coming up soon and there is still no link, reach out to your clinic so they can add it.

Before your first video session

A few quick checks make the first join smoother:

• Use a device with a camera and microphone (a computer, tablet, or phone all work).

• Use an up-to-date web browser such as Chrome, Safari, Edge, or Firefox.

• Connect to a stable internet connection, ideally Wi-Fi.

• Find a quiet, well-lit spot where your child is comfortable.

Troubleshooting common join issues

The Join Now link is not there

Confirm you are looking at the correct session and that it is a virtual session. If it should be virtual and no link appears, contact your child's clinic so they can add the meeting link.

Nothing happens when I select the link

The link opens in a new browser tab. If nothing appears, check that your browser is not blocking pop-ups, then select the link again. You can also try copying the link into a new tab.

My camera or microphone is not working

If you are experiencing problems with your camera or microphone not working properly, here are some steps to help resolve the issue:

• When your browser asks for permission to use your camera and microphone, choose Allow.

• Close other apps or tabs that may be using your camera (for example, another video call).

• Check your device's browser settings and make sure camera and microphone access is turned on for the site.

• Refresh the page, or close the tab and select Join Now again.

• If it still does not work, restart your device and try once more.

The video is frozen or keeps dropping

This is usually a connection issue. Move closer to your Wi-Fi router, close other apps that use a lot of data, or switch to a more stable network, then rejoin.

Still need help?

If you cannot join after trying these steps, contact your child's clinic. They can confirm the session details and resend the meeting link if needed.